We design, build, and ship every Zorelie wearable with care. The details below explain our shipping options, timelines, and tracking process so you know exactly when to expect your order.

A. U.S. Domestic Shipping
(Applies to all Zorelie wearables)

Shipping MethodDelivery WindowCost (first item)Each Additional ItemStandard Shipping2–5 business days$4.95+$0Insured Shipping2–5 business days$7.95+$0

Free Shipping is available on all orders of $40 or more within the U.S.

B. International Shipping
(Worldwide service for all Zorelie products)

Shipping MethodDelivery WindowCost (per item)Each Additional ItemInternational Shipping10–30 business days$7.95+$0

Payments are accepted via PayPal. You can also pay using a credit card or debit card through PayPal.

All transactions are secured. Shintify website is provided with an SSL encryption system to protect personal and payment data.

As stated in our Return Policy, you are required to send the item back to the following return address: Room 1107, Treasure Centre, No. 42 Hung To Road, Kowloon, Kowloon City District, Hong Kong SAR, 999077

Once we receive your returned item, we will process your return and issue a refund.

Please note: The refunded amount will be available on your original payment method within 3 business days.

Late or missing refunds: If a refund has not appeared, first check your bank or card account, then contact your card issuer; posting times can vary. If the funds still do not show, email support@zorelie.co so we can investigate.

Order cancellation: You may cancel an order within 12 hours of purchase by emailing support@zorelie.co. After 12 hours - or once a tracking number is issued - orders cannot be canceled or refunded.

Zorelie is committed to clear, hassle‑free service so you can focus on feeling better.

Return Policy

At Zorelie, your satisfaction is important to us. If you receive a product that is defective, of poor quality, or materially different from what was advertised on our website, you may be eligible for a refund or replacement.

1. Refund & Replacement Eligibility

You may request a refund or replacement if your product meets one or more of the following conditions:

The item is defective or damaged upon arrival

The item is materially different from the description or images shown on our website

2. Time Frame & How to Submit a Claim

To initiate a claim, please email support@zorelie.co within 90 days of delivery. Include the following:

Your order number

The email address used at checkout

Clear photos or a short video showing the issue (e.g., defect, misprint, incorrect product)

We typically respond within 1–2 business days. Once your claim is reviewed and approved, you may choose between a replacement or a refund - Please send the defective item to the following return address: Room 1107, Treasure Center, No. 42 Hung To Road, Kowloon, Kowloon City District, Hong Kong, 999077

3. Refund Process

If you opt for a refund:

Once we receive your returned item, we will process it and issue your refund.

We will credit the product price only (shipping fees and taxes excluded) to your original payment method.

Refunds are processed within 3 business days after approval.

Delays in Refunds

If you have not received your refund:

Check your bank or card account.

Contact your card issuer, as posting times vary.

If the issue persists, contact support@zorelie.co so we can assist you further.

4. Order Cancellation

You may cancel your order within 12 hours of purchase by emailing support@zorelie.co.

After 12 hours - or once a tracking number has been issued - orders are non-cancellable and non-refundable, as production begins immediately for custom items.

Our Commitment

Zorelie is committed to providing a clear, fair, and hassle-free experience. Your feedback helps us improve and prevent future issues.

If you have questions, please contact us at support@zorelie.co.