Shipping Policy
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This Shipping Policy explains where Zorelie ships, how long orders generally take to process and arrive, how customers can track their orders, and what to do if a shipment is delayed, lost, damaged, or delivered incorrectly.
This policy applies to eligible purchases made through Zorelie.co. By placing an order with Zorelie, you acknowledge that you have reviewed and accepted the shipping terms described below.
```1. Shipping Destinations
```Zorelie currently accepts and ships online orders to eligible delivery addresses within the United States.
Shipping availability to Alaska, Hawaii, United States territories, military addresses, APO/FPO/DPO addresses, and post office boxes may vary depending on the product, package dimensions, warehouse location, and carrier restrictions.
When an address is not eligible for delivery, the order may be rejected at checkout or canceled before fulfillment. If Zorelie must cancel an order because the destination cannot be serviced, the customer will be notified and any successfully collected payment for the canceled order will be refunded to the original payment method.
Zorelie does not currently advertise or guarantee delivery outside the United States under this Shipping Policy.
```2. Shipping Costs
```Free Standard Shipping
Zorelie offers free standard shipping on eligible orders delivered within the United States.
No separate standard shipping charge will be added when free standard shipping applies. Any optional expedited, oversized-item, special-handling, or alternative delivery service that may become available will be clearly identified, together with its cost, before the customer completes payment.
The final order total, including any applicable taxes and optional service charges, will be displayed during checkout before the order is submitted.
Promotional shipping terms may not be combined with another shipping promotion unless expressly stated. Zorelie does not use hidden shipping charges or add undisclosed mandatory delivery fees after an order has been placed.
```3. Order Processing Time
```Most eligible orders are prepared for shipment within 1–3 business days after the order is successfully placed and payment authorization is completed.
Business days are Monday through Friday and exclude Saturdays, Sundays, United States federal holidays, carrier holidays, and days on which fulfillment facilities are closed.
Order processing may include:
- Payment authorization and fraud-prevention screening;
- Inventory confirmation;
- Product inspection, when applicable;
- Packaging and shipping-label preparation;
- Transfer of the package to the applicable carrier.
Processing time is separate from carrier transit time. An order is considered shipped only after it has been transferred to a shipping carrier and a shipment confirmation or tracking number has been issued.
Orders containing multiple products may require additional handling time or may be shipped in separate packages.
```4. Estimated Delivery Window
```After the order has been processed and transferred to the carrier, standard delivery generally takes approximately 5–12 business days.
- Order processing: 1–3 business days;
- Estimated carrier transit: 5–12 business days;
- Estimated total timeframe: approximately 6–15 business days from the order date.
These timeframes are good-faith estimates based on normal fulfillment and carrier operations. They are not guaranteed delivery dates.
The actual delivery date may vary based on the customer’s location, carrier capacity, package size, product availability, warehouse assignment, severe weather, regional disruptions, peak shopping periods, or other circumstances outside Zorelie’s reasonable control.
A delivery estimate displayed during checkout, in an order confirmation, or on a carrier tracking page is an estimate and may be revised by the carrier after shipment.
```5. Order Confirmation
```After an order is submitted, the customer should receive an order confirmation at the email address provided during checkout.
An order confirmation acknowledges that Zorelie has received the order. It does not necessarily mean that the order has been accepted, processed, or shipped.
Zorelie may contact the customer if additional information is required to verify the order, confirm the shipping address, resolve a payment issue, or address product availability.
Customers should review their order confirmation promptly and contact support@zorelie.co if any information appears incorrect.
```6. Order Tracking
```When tracking information becomes available, Zorelie will generally send a shipping confirmation email containing the tracking number or a link to the carrier’s tracking page.
Customers may also check the status of an order through the official Zorelie Track Your Order page.
Tracking information may take approximately 24–72 hours after shipment to appear or update in the carrier’s system. A temporary lack of tracking activity does not necessarily mean that the package has not been shipped.
Tracking scans, estimated delivery dates, and delivery confirmations are provided by third-party carriers. Zorelie does not control the timing or accuracy of every carrier scan but will make reasonable efforts to assist customers when a shipment requires investigation.
```7. Shipping Delays
```Although Zorelie works to meet the estimated processing and delivery windows described above, delays may occasionally occur.
Possible causes of delay may include:
- Severe weather or natural disasters;
- Carrier capacity limitations or operational disruptions;
- Holiday or peak-season shipping volume;
- Transportation interruptions;
- Labor disputes, strikes, or government restrictions;
- Incorrect, incomplete, or undeliverable addresses;
- Payment verification or fraud-prevention reviews;
- Product availability or quality-control issues;
- Events outside Zorelie’s reasonable control.
Zorelie is not responsible for delays caused solely by a shipping carrier or circumstances outside its reasonable control. However, our customer support team will make reasonable efforts to provide available information and assist with eligible carrier inquiries.
A delay does not automatically qualify an order for a refund while the package remains in transit. Refund and cancellation eligibility will be reviewed under the Return & Refund Policy.
```8. Shipping Address Changes and Corrections
```Customers are responsible for providing a complete and accurate shipping address during checkout.
If an address needs to be changed, the customer should email support@zorelie.co as soon as possible and include the order number, the email address used at checkout, and the correct shipping address.
Zorelie cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.
If a package is returned because the customer provided an incorrect, incomplete, or undeliverable address, Zorelie may contact the customer to determine whether reshipment is available. Additional shipping charges may apply when a new shipment is required due to a customer-provided address error.
Any additional charge will be disclosed to the customer before the replacement shipment is sent.
```9. Order Cancellations
```Customers may request an order cancellation by contacting support@zorelie.co as soon as possible.
Cancellation requests are not guaranteed. Once an order has entered fulfillment, received a shipping label, or been transferred to a carrier, it may no longer be possible to cancel the shipment.
If the order has already shipped, the customer may need to wait until delivery and follow the procedures in the Return & Refund Policy.
```10. Split Shipments and Multiple Packages
```Products within the same order may be stored in different fulfillment facilities or may require different packaging. As a result, an order may arrive in two or more separate packages.
Separate packages may have different tracking numbers and may arrive on different dates. Customers will not be charged an additional standard shipping fee solely because Zorelie divides an eligible order into multiple shipments.
If only part of an order has arrived, customers should review all available tracking numbers before reporting an item as missing.
```11. Lost, Missing, or Stolen Packages
```Packages Delayed in Transit
If tracking has not updated for an extended period or the package has passed the carrier’s estimated delivery date, contact support@zorelie.co with the order number and tracking information.
Zorelie may request additional information and may initiate an inquiry with the shipping carrier. Carrier investigations can take additional time and are subject to the carrier’s procedures.
Packages Marked as Delivered
If tracking shows that a package was delivered but it cannot be located, customers should first:
- Confirm that the shipping address on the order is correct;
- Check entrances, porches, garages, mailrooms, reception areas, parcel lockers, and other secure delivery locations;
- Ask household members, neighbors, building staff, or property management whether they accepted the package;
- Contact the carrier directly for available delivery details.
After completing these steps, contact Zorelie customer support promptly. Zorelie will review the available tracking information and assist with an eligible carrier inquiry.
A carrier’s confirmed delivery scan may be considered evidence that the package was delivered to the address supplied at checkout. Replacement or refund eligibility will depend on the available evidence, carrier findings, applicable law, and the terms of the Return & Refund Policy.
```12. Damaged, Defective, or Incorrect Items
```Customers should inspect their order after delivery. If a product arrives damaged, defective, incomplete, or materially different from the item ordered, contact support@zorelie.co within the applicable claim period.
Please include:
- The order number;
- The email address used during checkout;
- A clear description of the issue;
- Clear photographs or a short video showing the product, packaging, shipping label, damage, defect, misprint, or incorrect item.
Zorelie generally responds to customer claims within 1–2 business days. Response time is not the same as the time required to complete an investigation, replacement, return, or refund.
Detailed eligibility requirements are provided in the Return & Refund Policy and Warranty Policy.
```13. 90-Day Risk-Free Trial
```Eligible Zorelie products may be covered by a 90-Day Risk-Free Trial beginning on the documented delivery date.
The trial period does not change the estimated shipping timeframe and does not guarantee uninterrupted carrier service or delivery by a specific date.
Eligibility, exclusions, return authorization requirements, return shipping responsibilities, product-condition requirements, and refund timing are governed by the Return & Refund Policy.
```14. Mailing and Return Address Notice
```Business Mailing Address
PureHealthONE LLCZorelie
30 N Gould St Ste N
Sheridan, WY 82801
United States
The Wyoming address above is Zorelie’s business mailing address. It is not a customer service location, retail store, product pickup point, or general return warehouse.
Do not send products or unauthorized returns to the Wyoming business mailing address. Packages sent to an unauthorized address may be refused, delayed, returned to the sender, or become ineligible for processing.
Authorized Defective-Item Return Address
When a defective-item claim has been reviewed and expressly approved by Zorelie customer support, the customer may be instructed to return the item to:
YCMY-011495 E Locust St
Ontario, CA 91761
United States
Telephone: +1 (626) 242-3347
Customers must obtain written return instructions or return authorization from Zorelie before mailing a product. The return warehouse telephone number is provided for carrier and delivery-reference purposes and should not be used as the primary Zorelie customer support number.
The authorized return destination may vary by product, claim type, inventory source, or operational requirements. Customers must use the address included in their written return instructions.
```15. Third-Party Shipping Carriers
```Zorelie uses independent shipping and logistics providers to deliver orders. These providers may include national, regional, or last-mile carriers selected according to the product, destination, warehouse, and available service level.
Carrier names and tracking details may become available only after fulfillment. Zorelie does not guarantee that a specific carrier will be used unless expressly confirmed in writing.
Carrier websites, tracking systems, delivery scans, and estimated delivery dates are operated by third parties. Their services are subject to their own operating procedures and terms.
```16. Shipping Disclaimer and Limitation of Responsibility
```All processing and delivery timeframes stated in this policy are estimates unless Zorelie expressly agrees in writing to a guaranteed service.
To the maximum extent permitted by applicable law, Zorelie is not responsible for indirect losses, missed appointments, lost income, travel costs, or other consequential expenses arising solely from a carrier delay or an event outside Zorelie’s reasonable control.
Nothing in this Shipping Policy limits any consumer right or remedy that cannot legally be excluded under applicable federal, state, or local law.
If any part of this Shipping Policy conflicts with applicable law, the applicable law will control to the extent of the conflict, and the remaining provisions will continue to apply.
```17. Contact Zorelie About Shipping
```For questions regarding order processing, tracking, delivery, missing packages, or shipping-related claims, contact Zorelie using the information below:
- Brand: Zorelie
- Legal business name: PureHealthONE LLC
- Email: support@zorelie.co
- Customer support phone: +1 (501) 474-0054
- Business hours: Monday–Friday, 8:00 AM–4:00 PM Eastern Time
- Business mailing address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
Customer messages are generally reviewed during normal business hours. Messages received outside business hours, on weekends, or on United States federal holidays will be reviewed on the next available business day.
```