Return Policy

If you encounter an issue with your Zorelie product, email support@zorelie.co within 15 days of receiving your order. In your message, include your order number, the email address used at checkout, and clear photos or a short video showing the defect, poor finish, or any feature that differs significantly from what was advertised. Once we review your case, we will either send a free replacement or issue a refund; you do not need to ship the defective item back.

Because each Zorelie wearable is custom‑built, refunds are granted only when the product is defective, the finish or build quality is unsatisfactory, or the item differs materially from our website description. Approved refunds are processed to your original payment method within three business days and cover the product price only; shipping fees and taxes are non‑refundable.

If you have not received an expected refund, first check your bank or card account, then contact your card issuer, as posting times vary. If the funds still do not appear, email support@zorelie.co and we will investigate immediately.

You may cancel your order within 12 hours of purchase by emailing support@zorelie.co with the subject line “Cancel Order #_____.” After 12 hours, or once a tracking number has been issued, orders cannot be canceled or refunded.

Zorelie – Smart Relief. Real Comfort.