Return policy

At Zorelie, your satisfaction is important to us. If you receive a product that is defective, of poor quality, or materially different from what was advertised on our website, you may be eligible for a refund or replacement.

1. Refund & Replacement Eligibility

You may request a refund or replacement if your product meets one or more of the following conditions:

  • The item is defective or damaged upon arrival
  • The item is materially different from the description or images shown on our website

2. Time Frame & How to Submit a Claim

To initiate a claim, please email support@zorelie.co within 90 days of delivery. Include the following:

  • Your order number
  • The email address used at checkout
  • Clear photos or a short video showing the issue (e.g., defect, misprint, incorrect product)

We typically respond within 1–2 business days. Once your claim is reviewed and approved, you may choose between a replacement or a refund - Please send the defective item to the following return address: Warehouse, Building 3, 3rd Floor, Hangzhou Dongliang Magnet Wire Co., Ltd., 55 Yifeng Road, Xiasha Street, Qiantang District, Hangzhou, Zhejiang Province
Postal Code: 310018
Recipient: Dorothy Shao
Tel: +86-18738221803

3. Refund Process

If you opt for a refund:

  • Once we receive your returned item, we will process it and issue your refund.
  • We will credit the product price only (shipping fees and taxes excluded) to your original payment method.
  • Refunds are processed within 3 business days after approval.

Delays in Refunds

If you have not received your refund:

  1. Check your bank or card account.
  2. Contact your card issuer, as posting times vary.
  3. If the issue persists, contact support@zorelie.co so we can assist you further.

4. Order Cancellation

You may cancel your order within 12 hours of purchase by emailing support@zorelie.co.

After 12 hours - or once a tracking number has been issued - orders are non-cancellable and non-refundable, as production begins immediately for custom items.

5. Non-Returnable & Non-Refundable Items

Zorelie does not accept returns or refunds in the following situations:

  • Items damaged due to customer mishandling (e.g., tears, stains, burns, chemical damage, improper washing).
  • Change of mind or buyer’s remorse after delivery.
  • Minor color variations due to screen settings or lighting.
  • Incorrect size selected by the customer (unless due to manufacturing error).
  • Requests submitted after 90 days from delivery.
  • Missing photographic or video evidence of the issue.
  • Custom or personalized products with no production error, where the issue is based on style, design, or preference.

Our Commitment

Zorelie is committed to providing a clear, fair, and hassle-free experience. Your feedback helps us improve and prevent future issues.

If you have questions, please contact us at support@zorelie.co.

Use code SALE24H and enjoy 30% OFF

23 Hours
59 Minutes
59 Seconds
SHOP NOW

You may also like

    View all