Refund Policy

As stated in our Return Policy, you are required to send the item back to the following return address: Room 1107, Treasure Centre, No. 42 Hung To Road, Kowloon, Kowloon City District, Hong Kong SAR, 999077

• Once we receive your returned item, we will process your return and issue a refund.
• Please note: The refunded amount will be available on your original payment method within 3 business days.

Late or missing refunds: If a refund has not appeared, first check your bank or card account, then contact your card issuer; posting times can vary. If the funds still do not show, email support@zorelie.co so we can investigate.

Order cancellation: You may cancel an order within 12 hours of purchase by emailing support@zorelie.co. After 12 hours - or once a tracking number is issued - orders cannot be canceled or refunded.

Zorelie is committed to clear, hassle‑free service so you can focus on feeling better.