What is Zorelie?

Zorelie is an online retail brand focused on practical home fitness, mobility, recovery, posture-awareness, and everyday wellness products.

Our goal is to provide customers with clear product information, transparent pricing, accessible store policies, and responsive customer support.

Learn more on our About Us page.

Who operates Zorelie?

Zorelie is operated by PureHealthONE LLC, an online retail company based in the United States.

This address is our business mailing address. It is not a retail store, customer pickup location, or general product return warehouse.

Does Zorelie have a physical retail store?

No. Zorelie currently operates as an online retail business. Orders should be placed through Zorelie.co.

We do not currently offer in-person shopping, local pickup, or customer visits at our business mailing address.

What types of products does Zorelie sell?

Depending on current availability, Zorelie may offer:

• Home fitness and exercise equipment;
• Mobility and stretching products;
• Posture-awareness and support accessories;
• Recovery and relaxation products;
• General wellness accessories;
• Related instructions or educational materials.

Review the applicable product page for current specifications, included components, dimensions, pricing, and availability.

Are all items shown in product images included?

Not necessarily. Lifestyle photographs may include models, furniture, clothing, decorations, or demonstration accessories that are not part of the purchase.

Only the items expressly listed in the product description, package contents, or “What’s Included” section are included with an order.

Can product appearance vary from the images?

Minor differences may occur because of lighting, screen settings, photography conditions, manufacturing tolerances, packaging updates, or non-material product improvements.

These differences should not materially change the intended product or its described function. If the item received is materially different from the product ordered, contact support@zorelie.co.

Do Zorelie products provide guaranteed fitness or medical results?

No. Individual experiences and results vary.

Zorelie products may support fitness, stretching, mobility, posture awareness, recovery, comfort, or general wellness routines, but they are not intended to diagnose, treat, cure, or prevent a disease or medical condition.

Product information is not a substitute for medical advice, diagnosis, physical therapy, or professional treatment.

Should I consult a professional before using a fitness or wellness product?

Consider consulting an appropriately qualified healthcare or fitness professional before using a new product if you have:

• An injury or medical condition;
• A recent surgery;
• Pregnancy or recent childbirth;
• A mobility or balance limitation;
• Unexplained pain, numbness, dizziness, or weakness;
• Any concern about whether the product is suitable for you.

Stop using a product if it appears damaged, unstable, unsafe, or causes unusual pain or discomfort.

How do I place an order?

Select the desired product and available options, add the item to your cart, and proceed through the secure checkout process.

Before submitting payment, review:

• The selected products and quantities;
• Shipping and billing information;
• Any applied discounts;
• Applicable taxes;
• The final order total.

Will I receive an order confirmation?

After submitting an order, you should receive an order confirmation at the email address entered during checkout.

If the message does not appear, check your spam, junk, promotions, or filtered email folders.

An order confirmation acknowledges that we received the order. It does not necessarily mean the order has been finally accepted, processed, or shipped.

Can I change my order after placing it?

Contact support@zorelie.co as soon as possible and include your order number and requested change.

Order changes are not guaranteed after fulfillment has begun, a shipping label has been created, or the package has been transferred to a carrier.

Can I change my shipping address?

Address-change requests should be submitted immediately after placing the order.

Include:

• Your order number;
• The email address used during checkout;
• The complete corrected address.

We cannot guarantee an address can be changed after the order enters processing or ships.

Can I cancel my order?

You may request cancellation by contacting customer support as soon as possible.

Cancellation is not guaranteed once the order has entered fulfillment, received a shipping label, or been transferred to a carrier.

If the order has already shipped, you may need to wait for delivery and request a return under our Return & Refund Policy.

Why was my order canceled?

An order may be canceled before fulfillment for reasons such as:

• Payment authorization failure;
• Inventory unavailability;
• Shipping-address eligibility issues;
• Suspected unauthorized or fraudulent activity;
• A material pricing or technical error;
• Violation of applicable policies or law.

If payment was successfully collected for a canceled order, the applicable amount will be submitted for refund to the original payment method.

What payment methods does Zorelie accept?

Zorelie accepts the payment methods actually displayed during checkout.

Available payment methods may vary according to the customer’s location, device, order value, currency, and payment-provider eligibility.

Review our Payment Policy for more information.

Is checkout secure?

Payments are submitted through the checkout system available on Zorelie.co and may be processed by authorized payment providers and financial institutions.

We use reasonable administrative and technical safeguards intended to protect order and transaction information. However, no online system can be guaranteed to be completely secure.

Never send your full payment-card number, security code, account password, or one-time verification code by ordinary email.

When will my payment method be charged?

Depending on the payment method and processor, payment may be authorized or captured when:

• The order is submitted;
• The order enters fulfillment;
• The payment provider completes its processing procedure.

A temporary pending authorization is not always a completed charge.

Why is there a pending charge on my account?

A bank or payment provider may place a temporary authorization hold when an order or payment attempt is submitted.

If the transaction is not completed, the financial institution determines when the unused authorization is released. Zorelie cannot directly remove a pending authorization from a bank account.

What should I do if I see a duplicate charge?

First, confirm whether one of the entries is still pending.

If two completed charges appear for the same order, email support@zorelie.co with:

• Your order number;
• The transaction date;
• The amount of each charge;
• A screenshot with unrelated sensitive information concealed.

If a duplicate completed charge is confirmed, we will submit a refund for the duplicate amount.

Are taxes included in the product price?

Applicable sales tax may be calculated during checkout based on the shipping address, product type, and applicable tax rules.

Any tax collected will be shown before the order is submitted.

Can I apply a discount code after placing an order?

Promotional codes generally must be entered and successfully applied before the order is submitted.

Discounts may not be added retroactively after an order has entered processing unless Zorelie agrees otherwise in writing.

Where does Zorelie ship?

Zorelie currently accepts and ships eligible online orders to supported addresses within the United States.

Delivery availability to Alaska, Hawaii, United States territories, military addresses, APO/FPO/DPO addresses, and post office boxes may vary depending on the product and carrier.

Zorelie does not currently guarantee delivery outside the United States.

Does Zorelie offer free shipping?

Yes. Zorelie offers free standard shipping on eligible orders delivered within the United States.

Optional expedited, oversized-item, premium-delivery, or special-handling services may cost extra when available. Any optional charge will be displayed before checkout is completed.

How long does order processing take?

Most eligible orders are prepared for shipment within 1–3 business days after the order is placed and payment authorization is completed.

Business days are Monday through Friday and exclude weekends, United States federal holidays, carrier holidays, and fulfillment-facility closures.

How long does delivery take?

After processing, standard carrier delivery generally takes approximately 5–12 business days.

• Processing: 1–3 business days;
• Transit: 5–12 business days;
• Estimated total: approximately 6–15 business days from the order date.

These are good-faith estimates and are not guaranteed delivery dates.

Why is my order delayed?

Delays may be caused by:

• Severe weather or natural disasters;
• Carrier capacity or operational disruptions;
• Holiday and peak-season shipping volume;
• Incorrect or incomplete addresses;
• Payment or fraud-prevention reviews;
• Inventory or quality-control issues;
• Events outside Zorelie’s reasonable control.

Review our Shipping Policy for complete delivery terms.

Can my order arrive in more than one package?

Yes. Products may be stored at different fulfillment facilities or require separate packaging.

Split packages may have different tracking numbers and arrive on different dates. You will not be charged an additional standard shipping fee solely because an eligible order is divided into multiple shipments.

How do I track my order?

When tracking information becomes available, Zorelie generally sends a shipping confirmation email containing a tracking number or carrier link.

You may also use the official Track Your Order page.

Why is my tracking number not updating?

Tracking may take approximately 24–72 hours after shipment to appear or update in the carrier’s system.

A temporary lack of tracking activity does not necessarily mean the package has not shipped or is lost.

Contact customer support if tracking remains inactive for an extended period or the package has passed the carrier’s estimated delivery date.

What should I do if tracking shows delivered but I cannot find the package?

First:

• Confirm that the shipping address is correct;
• Check entrances, porches, garages, mailrooms, parcel lockers, and secure areas;
• Ask household members, neighbors, reception staff, or property management;
• Contact the carrier for available delivery details.

If the package is still missing, contact Zorelie with your order number and tracking information.

What is the Zorelie return period?

Eligible products purchased directly from Zorelie.co may be returned within 90 calendar days of the documented delivery date.

Return eligibility is subject to the requirements and exclusions in our Return & Refund Policy.

What does the 90-Day Risk-Free Trial mean?

It means you may request an eligible return within 90 calendar days of delivery, subject to the published return conditions.

It does not mean every request is automatically approved without review or that a customer may keep both the product and the refunded purchase amount.

How do I start a return?

Email support@zorelie.co within the applicable return period.

Include:

• Your full name;
• Your order number;
• The email address used during checkout;
• The product involved;
• The reason for the return;
• Clear photos or a short video when the item is damaged, defective, incomplete, or incorrect.

Wait for written return authorization before mailing the product.

Where should I send my return?

Do not send a product until Zorelie provides written authorization and confirms the correct return destination.

An approved defective-item return may be directed to:

This is a return-processing facility, not Zorelie’s customer support office.

The correct return address may vary by product or claim. Always use the address included in your written return instructions.

Should I send a return to the Wyoming business address?

No. The following address is Zorelie’s business mailing address and is not a general product return warehouse:

Unauthorized product returns sent to the business mailing address may be refused, delayed, or returned to the sender.

Who pays for return shipping?

For an approved claim involving a verified defect, shipping damage, missing component, or incorrect product caused by Zorelie or its fulfillment provider, Zorelie will cover reasonable standard return shipping when a return is required.

For an eligible change-of-mind return, the customer is generally responsible for return shipping costs.

Do not purchase expedited or premium return shipping expecting reimbursement unless Zorelie has approved it in writing.

Does Zorelie charge a restocking fee?

Zorelie does not charge a standard restocking fee for eligible returns.

A documented deduction may apply where permitted if a return has missing items, customer-caused damage, excessive use beyond reasonable evaluation, or an unreturned promotional item.

Any material deduction will be explained to the customer.

How long does a refund take?

Approved refunds are generally submitted to the original payment method within 5–10 business days after approval.

Your bank, card issuer, payment processor, digital wallet, or installment provider may require additional time to post the refund.

Zorelie does not control external financial-institution processing times.

Can I receive a refund to a different payment method?

Refunds are normally issued to the original payment method used for the purchase.

Zorelie does not generally issue refunds to an unrelated card, account, or another person’s payment method.

What if my item arrives damaged, defective, incomplete, or incorrect?

Contact Zorelie as soon as reasonably possible and provide:

• Your order number;
• The email address used during checkout;
• A description of the issue;
• Clear photographs or a short video;
• Images of the packaging and shipping label when relevant.

Depending on the verified issue, Zorelie may provide a replacement, replacement component, refund, or another reasonable resolution.

Do Zorelie products include a warranty?

Eligible products purchased directly from Zorelie.co include a one-year limited warranty beginning on the documented delivery date.

The warranty covers qualifying defects in materials or workmanship under normal and intended use.

Review the complete Warranty Policy for details.

What is not covered by the warranty?

Warranty exclusions generally include:

• Normal wear and tear;
• Misuse, abuse, neglect, or accidents;
• Improper assembly, maintenance, cleaning, or storage;
• Use beyond stated limits;
• Unauthorized repair or modification;
• Damage caused by external events;
• Cosmetic changes that do not affect function;
• Failure to achieve a particular fitness, medical, or personal result.

How do I submit a warranty claim?

Email support@zorelie.co before the one-year warranty period expires.

Include:

• Your order number;
• The email address used during checkout;
• The affected product or model;
• A clear description of the issue;
• Clear photographs or a short video;
• Product-label or serial-number information when available.

What remedies are available for an approved warranty claim?

Depending on the verified defect and product availability, Zorelie may provide:

• Troubleshooting or corrective instructions;
• A replacement component;
• Repair, where reasonably available;
• A replacement product;
• A comparable product if the original is unavailable;
• A refund when repair or replacement is not reasonably available.

Is the warranty the same as the 90-day return policy?

No. They are separate protections.

• The 90-day return policy applies to eligible returns requested within 90 days of delivery;
• The one-year warranty applies to qualifying defects during the warranty period;
• The warranty does not extend the change-of-mind return period;
• Warranty remedies may differ from return remedies.

How does Zorelie use personal information?

Zorelie may use personal information to:

• Process and fulfill orders;
• Provide shipping and tracking information;
• Process payments and prevent fraud;
• Provide customer support;
• Administer returns, refunds, and warranties;
• Operate and improve the website;
• Conduct analytics and marketing where permitted;
• Comply with legal obligations.

Review our Privacy Policy for complete information.

How can I manage cookie preferences?

Use the Cookie preferences link in the website footer or reopen the available cookie banner.

Depending on your location, you may be able to accept, reject, or manage analytics, functional, and advertising cookies.

Essential cookies generally remain active because they support cart, checkout, payment security, authentication, fraud prevention, and privacy choices.

Learn more on our Cookie Preferences page.

Can I opt out of the sale or sharing of my personal information?

Zorelie does not sell personal information in exchange for direct monetary payment.

However, certain advertising and analytics disclosures may be considered a sale, sharing, or targeted advertising under some state privacy laws.

Eligible consumers may submit an opt-out request through:

• Do Not Sell or Share My Personal Information ;
• The Cookie preferences control;
• A legally recognized universal opt-out signal;
• Email to support@zorelie.co.

Can I request access to or deletion of my personal information?

Depending on your location and applicable law, you may have rights to request access, correction, deletion, portability, or other privacy choices.

Email support@zorelie.co with a clear subject line such as “Privacy Access Request” or “Privacy Deletion Request.”

Zorelie may need to verify your identity before completing certain requests.

How can I contact Zorelie?

• Email: support@zorelie.co
• Customer support phone: +1 (501) 474-0054
• Business hours: Monday–Friday, 8:00 AM–4:00 PM Eastern Time
• Business mailing address: PureHealthONE LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States

Messages received outside business hours, on weekends, or on United States federal holidays will generally be reviewed on the next available business day.

How quickly does customer support respond?

Zorelie generally responds to customer support, return, and claim submissions within 1–2 business days.

This response timeframe does not include the additional time required to complete a carrier investigation, receive a return, inspect a product, issue a replacement, or process a refund.

What information should I include when contacting support?

To help us locate and review your request, include:

• Your full name;
• Your Zorelie order number;
• The email address used during checkout;
• A clear explanation of the question or issue;
• Photos, video, tracking information, or other evidence when relevant.

Do not send full payment-card numbers, card security codes, account passwords, or one-time verification codes by email.