About Zorelie
```Zorelie is an online retail brand focused on practical home fitness, mobility, recovery, and everyday wellness products designed to fit into real routines.
We believe shopping for home-use fitness and wellness equipment should be straightforward. Product information should be clear, pricing should be visible, delivery expectations should be realistic, and customers should know how to reach the business if they need assistance.
Zorelie is operated by PureHealthONE LLC, a United States-based online retail company.
```1. Our Purpose
```Zorelie was created to make useful home fitness and wellness products easier to discover, understand, and purchase online.
Our goal is not to make unrealistic promises or present one product as a complete solution for every customer. Instead, we aim to provide products that may support more convenient movement, stretching, exercise, mobility, recovery, posture awareness, and general wellness routines.
We focus on helping customers make informed purchase decisions by providing accessible product descriptions, visible pricing, clear store policies, and direct customer support.
```2. What We Offer
```Zorelie offers selected products intended for home and personal use. Depending on current availability, our product categories may include:
- Home fitness and exercise equipment;
- Mobility and stretching products;
- Posture-awareness and body-support accessories;
- Recovery and relaxation products;
- Practical wellness accessories;
- Related guides, instructions, or educational materials.
Product availability, specifications, included components, dimensions, instructions, and pricing may vary. Customers should review the applicable product page before placing an order.
Items shown in lifestyle images, such as furniture, clothing, decorations, or demonstration accessories, are not included unless they are expressly listed as part of the product.
```3. Our Approach
```Our approach is built around four practical principles:
Clear Product Information
We aim to explain what a product is, how it is intended to be used, what is included, and what limitations customers should consider.
Transparent Store Policies
Shipping, payment, return, warranty, and privacy information should be available before a customer completes a purchase.
Accessible Customer Support
Customers should have a clear support email, telephone number, business hours, and written process for resolving order or product concerns.
Responsible Marketing
We do not intend to use false medical claims, misleading urgency, hidden mandatory fees, fabricated scarcity, or guarantees of results that cannot be supported.
```4. Our Customer Commitment
```Zorelie is committed to providing a shopping experience built around clarity, fairness, and reasonable customer support.
Our customer commitment includes:
- Displaying product prices before checkout;
- Showing applicable discounts and order totals clearly;
- Providing accessible shipping and return information;
- Sending order and shipment updates when available;
- Reviewing eligible customer claims in a timely manner;
- Providing written return instructions before a product is mailed back;
- Protecting personal information through reasonable safeguards;
- Correcting material order or billing errors when verified.
Customer support requests are generally reviewed within 1–2 business days. Complex return, carrier, payment, or warranty investigations may require additional time.
```5. Transparent Online Shopping
```We believe customers should be able to understand the essential terms of a purchase before submitting payment.
During the shopping and checkout process, customers should be able to review:
- The selected product and quantity;
- The displayed product price;
- Any applicable promotional discount;
- Shipping costs, if any;
- Applicable taxes;
- The final order total;
- Available payment methods;
- Links to applicable store policies.
The payment methods available for a particular transaction are the methods actually displayed during checkout.
Additional transaction information is available in our Payment Policy and Terms of Service.
```6. Shipping and Order Support
```Zorelie currently accepts eligible online orders for delivery to supported addresses within the United States.
Our standard estimated timeframes are:
- Order processing: 1–3 business days;
- Estimated carrier transit: 5–12 business days;
- Estimated total timeframe: Approximately 6–15 business days from the order date.
These timeframes are estimates rather than guaranteed delivery dates. Carrier delays, severe weather, peak shipping volume, address issues, and other circumstances outside our reasonable control may affect delivery.
Zorelie offers free standard shipping on eligible United States orders. Any optional paid shipping service will be displayed before the order is submitted.
Customers may review available tracking information through our Track Your Order page.
Complete delivery terms are available in our Shipping Policy.
```7. Returns and Product Warranty
```90-Day Risk-Free Trial
Eligible products purchased directly from Zorelie.co may be returned within 90 calendar days of the documented delivery date, subject to the requirements and exclusions stated in our Return & Refund Policy.
Customers must contact Zorelie and obtain written return authorization before mailing a product.
The phrase “risk-free” refers to the opportunity to request an eligible return within the published return period. It does not mean that every claim is approved automatically or that a customer may retain both the product and the refunded purchase amount.
One-Year Limited Warranty
Eligible products are covered by a one-year limited warranty against qualifying defects in materials or workmanship, beginning on the documented delivery date.
Warranty coverage does not generally include ordinary wear, misuse, improper assembly, accidents, unauthorized modifications, or failure to follow product instructions.
Complete warranty terms are available in our Warranty Policy.
```8. Responsible Product Information
```Zorelie products may support fitness, stretching, mobility, recovery, posture awareness, comfort, or general wellness routines. Individual experiences and results may vary.
Zorelie is not a healthcare provider, medical practice, physical therapy clinic, rehabilitation provider, or emergency service.
Product descriptions, guides, advertisements, videos, emails, and customer support information are provided for general product-use and educational purposes. They are not medical advice, diagnosis, or treatment.
We do not guarantee that a product will:
- Diagnose, treat, cure, or prevent a disease or medical condition;
- Eliminate pain or discomfort;
- Produce a specific fitness, posture, mobility, or wellness outcome;
- Be suitable for every customer;
- Replace professional healthcare or rehabilitation services.
Customers should read all product instructions and warnings before use. Anyone with an injury, medical condition, recent surgery, pregnancy, mobility limitation, or other health concern should consult an appropriately qualified professional before beginning a new fitness or wellness routine.
Stop using a product if it appears damaged, unstable, unsafe, or causes unexpected pain, dizziness, numbness, loss of balance, or unusual discomfort.
```9. Privacy and Data Choices
```We collect and process personal information to operate our storefront, complete orders, provide customer support, prevent fraud, improve website performance, and conduct marketing where permitted.
Customers can learn more about these practices in our:
Where applicable, customers may request access, correction, deletion, portability, or opt-out rights by contacting support@zorelie.co.
```10. Working With Service Providers
```Like most online retailers, Zorelie works with independent providers to operate parts of the shopping experience.
These providers may support:
- Website hosting and eCommerce technology;
- Checkout and payment processing;
- Fraud prevention and transaction security;
- Warehousing and order fulfillment;
- Shipping and order tracking;
- Customer service communications;
- Website analytics and advertising;
- Returns and warranty processing.
Service-provider availability and warehouse assignment may vary depending on the product, order, destination, and operational requirements.
```11. Company Information
```Brand name: Zorelie
Legal business name: PureHealthONE LLC
Business type: Online Retail (eCommerce)
Website: https://zorelie.co/
Customer support email: support@zorelie.co
Customer support phone: +1 (501) 474-0054
Business hours: Monday–Friday, 8:00 AM–4:00 PM Eastern Time
Business mailing address:
PureHealthONE LLC30 N Gould St Ste N
Sheridan, WY 82801
United States
The Wyoming address above is our business mailing address. It is not a retail storefront, customer pickup location, or general product return warehouse.
Customers must obtain written return authorization before mailing a product. Unauthorized returns may be refused, delayed, or returned to the sender.
```12. Authorized Return Processing
```When an eligible return or defective-item claim has been reviewed and approved, Zorelie may provide written instructions directing the customer to:
YCMY-011495 E Locust St
Ontario, CA 91761
United States
Telephone: +1 (626) 242-3347
This is a return-processing facility and not Zorelie’s general customer support office.
The return facility telephone number is provided for carrier and delivery-reference purposes. Customer service requests should be directed to support@zorelie.co or +1 (501) 474-0054.
The appropriate return location may vary by product or claim. Customers must use the exact address provided in their written return authorization.
```13. Contact Zorelie
```Questions about a product, order, delivery, return, payment, warranty, or privacy request can be directed to our customer support team.
- Email: support@zorelie.co
- Telephone: +1 (501) 474-0054
- Business hours: Monday–Friday, 8:00 AM–4:00 PM Eastern Time
Messages received outside normal business hours, on weekends, or on United States federal holidays will generally be reviewed on the next available business day.
To help us locate an order quickly, include the order number and the email address used during checkout.
```