Contact Us
```Need help with a product, order, payment, shipment, return, refund, warranty claim, or privacy request? The Zorelie customer support team is available to assist you.
Zorelie is operated by PureHealthONE LLC, a United States-based online retail company.
For faster assistance, please include your order number and the email address used during checkout when contacting us about an existing purchase.
```1. Contact Zorelie Customer Support
```Email Support
Email: support@zorelie.co
Email is the recommended contact method for order questions, shipping issues, return requests, warranty claims, payment concerns, and privacy requests because it allows you to include supporting information and attachments.
Telephone Support
Customer support phone: +1 (501) 474-0054
Telephone support is available during normal business hours. If a representative is unavailable, please send an email with your contact information and a brief description of your request.
2. Business Hours
```Zorelie customer support operates during the following business hours:
- Monday–Friday: 8:00 AM–4:00 PM Eastern Time
- Saturday: Closed
- Sunday: Closed
Customer support may also be unavailable on United States federal holidays or during temporary operational closures.
Messages received outside normal business hours will generally be reviewed on the next available business day.
```3. Expected Response Times
```Zorelie generally responds to customer inquiries within 1–2 business days.
This is an estimated initial response timeframe and does not include the additional time that may be required to:
- Complete a shipping-carrier investigation;
- Verify an order or payment;
- Receive and inspect a returned product;
- Review photographs or video evidence;
- Process a replacement or warranty claim;
- Submit and complete a refund;
- Respond to a legally regulated privacy request.
Sending multiple messages about the same issue within a short period may delay review. When possible, reply within the same email thread so that your request history remains together.
```4. Help With an Existing Order
```When contacting Zorelie about an existing order, include:
- Your full name;
- Your Zorelie order number;
- The email address used during checkout;
- The product involved;
- A clear explanation of your question or concern;
- Any relevant tracking information;
- Clear photographs or a short video when the issue involves a product or package.
Do not send your full payment-card number, card security code, banking password, account password, or one-time authentication code by email.
Order Changes and Cancellations
Contact us as soon as possible if you need to request an address correction, product change, or order cancellation.
Changes and cancellations are not guaranteed after an order has entered processing, received a shipping label, or been transferred to a carrier.
For complete cancellation and transaction terms, review our Terms of Service and Payment Policy.
```5. Shipping and Tracking Support
```Zorelie currently ships eligible online orders to supported addresses within the United States.
Our standard estimated timeframes are:
- Order processing: 1–3 business days;
- Estimated carrier transit: 5–12 business days;
- Estimated total timeframe: Approximately 6–15 business days from the order date.
These are good-faith estimates and are not guaranteed delivery dates.
You may check available shipment information through our Track Your Order page.
Tracking information may take approximately 24–72 hours after shipment to appear or update in the carrier’s system.
For delayed, missing, damaged, incorrectly delivered, or undeliverable packages, email customer support with your order number and tracking information.
Complete delivery terms are available in our Shipping Policy.
```6. Returns and Refund Support
```Eligible products purchased directly through Zorelie.co may be returned within 90 calendar days of the documented delivery date, subject to our published return conditions.
To initiate a return or refund request, email support@zorelie.co with the subject line:
Return Request – Order #[Your Order Number]
Include:
- Your order number;
- The email address used during checkout;
- The product you wish to return;
- The reason for the return;
- Clear photographs or video when the item is damaged, defective, incomplete, or incorrect.
Customers must receive written return authorization before mailing a product.
Approved refunds are generally submitted to the original payment method within 5–10 business days after approval. Banks and payment providers may require additional posting time.
Review the complete Return & Refund Policy before submitting a return.
```7. Warranty Claims
```Eligible Zorelie products include a one-year limited warranty against qualifying defects in materials or workmanship, beginning on the documented delivery date.
To submit a warranty claim, email support@zorelie.co with the subject line:
Warranty Claim – Order #[Your Order Number]
Include:
- Your full name;
- Your order number;
- The email address used during checkout;
- The product or model involved;
- The approximate date the issue began;
- A detailed description of the issue;
- Clear photographs or a short video;
- Product-label or serial-number information, when available.
Warranty coverage does not generally include ordinary wear, misuse, accidents, improper assembly, unauthorized modifications, or failure to follow product instructions.
Review the full Warranty Policy before submitting a claim.
```8. Payment and Billing Questions
```Contact Zorelie if you believe:
- You were charged an incorrect amount;
- You see two completed charges for the same order;
- Your refund has not been submitted after approval;
- Your order confirmation does not match the transaction;
- You need help understanding an order payment status.
When reporting a billing issue, include:
- Your order number;
- The transaction date;
- The amount involved;
- A description of the issue;
- A screenshot with unrelated financial information concealed.
A pending authorization is not always a completed charge. Your bank or payment provider controls the timeframe for releasing unused authorization holds.
For complete payment information, review our Payment Policy.
```9. Privacy and Cookie Requests
```Depending on your location and applicable law, you may have rights to request:
- Access to personal information;
- Correction of inaccurate information;
- Deletion of personal information;
- A portable copy of eligible information;
- Opt-out of qualifying sale, sharing, or targeted advertising;
- Limitation of certain uses of sensitive personal information;
- An appeal of an eligible privacy-request decision.
Email support@zorelie.co with a clear subject line, such as:
- Privacy Access Request;
- Privacy Correction Request;
- Privacy Deletion Request;
- Privacy Opt-Out Request;
- Privacy Appeal.
Include your full name, email address, state or country of residence, and enough information for us to identify the relevant account, order, or website interaction.
You may also review:
```10. Business Mailing Address
``` PureHealthONE LLCZorelie
30 N Gould St Ste N
Sheridan, WY 82801
United States
This is Zorelie’s business mailing address.
It is not:
- A retail storefront;
- A customer pickup location;
- A walk-in customer service office;
- A general product return warehouse.
Do not send products or unauthorized returns to the business mailing address.
```11. Authorized Return Processing Address
```When an eligible return or defective-item claim has been reviewed and approved, Zorelie may provide written instructions directing the customer to:
YCMY-011495 E Locust St
Ontario, CA 91761
United States
Postal Code: 91761
Telephone: +1 (626) 242-3347
This location is a return-processing facility. It is not Zorelie’s customer support office or retail store.
The telephone number listed for the return facility is provided for carrier and delivery-reference purposes. Customer support requests should be directed to:
Do not send a product to this address without written authorization from Zorelie.
The correct return destination may vary according to the product, claim type, warehouse assignment, and operational requirements. Always use the exact address provided in your written return instructions.
```12. Send Us a Message
```You may use the contact form below if it is enabled on this page. Please provide complete and accurate information so that our support team can respond effectively.
Please do not submit payment-card security codes, account passwords, government identification numbers, detailed medical records, or other information that is not necessary to resolve your request.
```